Support Center

    We're here when you need us.

    Real humans, based in the UK. Whether you're a client or a trainer, tell us what's happening and we'll help you resolve it.

    Response time: within 1 business day, Mon–Fri.

    What do you need help with?

    Account & Login

    Reset password, delete account, update details.

    Finding & Booking

    Search, compare and book verified trainers.

    Payments & Refunds

    Coaching fees are between you and your trainer.

    Safety & Reporting

    Report harassment, unsafe conduct or fraud.

    Privacy & Data

    Access, download or delete your personal data.

    Something Else

    Anything not listed — we'll route it to the right team.

    For Clients

    Client support

    For Trainers

    Trainer support

    Important

    Safety, health & liability

    FitConnect is a discovery, search and communication platform only. We help Clients find, compare and book independent personal trainers and coaches. We do not match, recommend, assign, select, endorse, employ, supervise or control any trainer, and we are not a party to any coaching, training, nutrition or wellness agreement between you and a trainer.

    Medical disclaimer. Content and services provided through FitConnect are for general fitness and informational purposes only and are not medical, psychological or nutritional advice. Always consult a qualified healthcare professional before starting any exercise, nutrition or wellness programme, particularly if you are pregnant, have an injury or a pre-existing medical condition.

    Assumption of risk. Physical exercise carries inherent risk of injury, illness and death. By using FitConnect and engaging with trainers found through the platform, you voluntarily and expressly assume all such risks. To the fullest extent permitted by law, FitConnect, its owners, directors, employees, agents and affiliates disclaim all liability for injury, loss, damage, illness or death arising from or connected to any coaching relationship, session, advice, programme, meeting, communication or transaction facilitated through the platform.

    Independent professionals. Trainers set their own rates, availability, cancellation terms and refund policies. Any dispute over services, payment, quality or refunds must be resolved directly between the Client and the Trainer. FitConnect has no obligation to mediate and no liability for the outcome.

    Verification limits. We ask trainers for certifications, insurance and ID and review what is submitted. We do not warrant or guarantee the accuracy, currency, authenticity or ongoing validity of any trainer's qualifications, insurance, background, results, reviews or conduct. Clients must perform their own due diligence — verify credentials, insurance and suitability directly with the trainer — before booking any session.

    Safety first. If you feel unsafe or believe you or someone else is in immediate danger, contact your local emergency services first. Then report the incident to us at support@fitconnect.com.

    Use of the platform is governed by our Terms of Service and Privacy Policy, which include full limitation of liability, indemnity and dispute resolution provisions.

    Still stuck? Talk to a human.

    Send us the details and any screenshots. We'll get back to you within one business day.