Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and FitConnect ("FitConnect", "we", "us", "our") governing your access to and use of the FitConnect mobile application, website and related services (collectively, the "Platform"). By downloading, accessing or using the Platform you confirm you have read, understood and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

FitConnect is a discovery, search and communication platform that allows individuals seeking fitness support ("Clients") to find, compare and book independent personal trainers and coaches ("Trainers"). FitConnect is not a personal training, medical, nutrition, or healthcare provider and does not match, recommend, assign, select or endorse any Trainer. Clients choose their own Trainer at their sole discretion and risk. We are not a party to, and take no responsibility for, any agreement, service, session, transaction, communication or relationship formed between Clients and Trainers.

Trainers are independent professionals, not employees, agents, partners or representatives of FitConnect.

You must be at least 18 years old and legally able to enter binding contracts to use the Platform. By using the Platform you represent that you meet these requirements and that all information you provide is accurate, current and complete.

You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at support@fitconnect.com of any unauthorised use. We may suspend or terminate accounts at any time for any reason, including suspected breach of these Terms.

• Hold and maintain all qualifications, certifications, licences and insurance required by law in the jurisdiction where services are delivered.
• Provide accurate information about experience, specialties, availability and pricing.
• Comply with all applicable laws, including tax, consumer protection, health and safety, data protection and advertising rules.
• Deliver services with reasonable care and skill and behave professionally towards Clients at all times.
• Maintain their own contracts, cancellation and refund policies with Clients.

• Consult a qualified healthcare professional before beginning any fitness programme.
• Perform your own due diligence on any Trainer before booking.
• Agree pricing, cancellation and refund terms directly with the Trainer in writing before paying.
• Treat Trainers respectfully and comply with any venue rules.

All coaching fees are paid directly between the Client and the Trainer using payment methods the Trainer specifies. FitConnect does not process, hold, collect or refund coaching fees and is not responsible for any payment dispute. Any in-app purchases (for example profile boosts) are processed by Apple under Apple's terms and are non-refundable except where required by law.

You agree not to:

• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Harass, threaten, discriminate against, defame or endanger any person.
• Post false, misleading, obscene, or infringing content.
• Circumvent the Platform to avoid fees or platform safeguards.
• Scrape, reverse engineer, decompile or extract data from the Platform.
• Impersonate another person or misrepresent your credentials.

You retain ownership of content you submit ("User Content") and grant FitConnect a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, adapt and distribute it for the purpose of operating, promoting and improving the Platform. You are solely responsible for your User Content and warrant that it does not infringe any third-party rights or laws.

All Platform software, branding, design, text, graphics and other materials are owned by FitConnect or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers any such rights to you.

Content and services accessed through the Platform are for general fitness and informational purposes only and are not medical, psychological or nutritional advice. Physical exercise carries inherent risks including serious injury, illness and death. By using the Platform you voluntarily and expressly assume all such risks. Always consult a qualified healthcare professional before starting or changing any fitness, nutrition or wellness programme.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security or that the Platform will be uninterrupted or error-free. FitConnect makes no representation or warranty about any Trainer, their qualifications, insurance, background, conduct or the quality or safety of their services.

To the fullest extent permitted by law, FitConnect, its owners, directors, officers, employees, agents, affiliates and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, physical or mental injury, illness or death, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, arising out of or in connection with your use of the Platform, any Trainer or Client, any coaching session, any content, or any transaction facilitated through the Platform.

Our aggregate liability to you for any and all claims arising out of or relating to the Platform or these Terms is limited to the greater of (a) the total amount you paid to FitConnect (excluding amounts paid to Trainers) in the twelve months preceding the event giving rise to the claim, or (b) GBP £50. Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by our own negligence, or for fraud).

You agree to indemnify, defend and hold harmless FitConnect and its owners, directors, officers, employees, agents, affiliates and licensors from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or connected with (a) your use of the Platform, (b) your breach of these Terms or any law, (c) your User Content, or (d) any coaching relationship, session, transaction or dispute between you and another user.

The Platform may link to or integrate third-party services (for example Apple, payment processors, analytics providers). We are not responsible for those services and your use of them is governed by their own terms.

We may modify, suspend or terminate the Platform, or your access to it, at any time, with or without notice or cause. Sections that by their nature should survive termination (including sections 7–17) shall survive.

These Terms are governed by the laws of England and Wales. You and FitConnect submit to the exclusive jurisdiction of the courts of England and Wales. Before commencing any formal proceedings, you agree to first attempt to resolve any dispute informally by contacting support@fitconnect.com. Where local consumer law grants you additional rights, those rights are not affected.

We may update these Terms from time to time. Material changes will be notified through the Platform. Continued use after changes take effect constitutes acceptance.

Questions? Email support@fitconnect.com.